Support

Questions or problems? Email hi@tomderuiter.com with your store's address and the collection you're looking at.

A collection isn't sorted

Turn the collection on in the app's Collections page. The app only sorts collections you turn on.
Right after installing, the app first imports your products and stock. Large stores can take a few minutes.
The Activity page shows what the app did and any errors per collection.

The order of in-stock products changed

While the app manages a collection, Shopify's sort order is set to manual. In-stock products follow the order you pick for the collection in the app, so change it there instead of in Shopify.

How do I go back to Shopify's sorting?

Turn the collection off in the app. It restores the sort order the collection had before.

Sold-out products disappeared

Hiding sold-out products is off unless you turn it on in Settings. When it's on, the app unpublishes them from your Online Store after the number of days you set, and publishes them again when they're back in stock (also a setting). It only republishes products it hid itself.